How Delegating to My General Manager Helped Me Work Remotely
In my business, Verv, my general manager takes care of a lot of tasks that allow me to work remotely on other projects. She handles the entire sales process, from nurturing leads to seeing them through to their first cleaning and beyond. Her role as a relationship manager with our clients means that most of them continue to stay with us.
Apart from handling client relations, she also manages communication with our team. She updates them on jobs, special notes, time-sensitive updates, and any red flags that we need to communicate. She keeps track of everyone's training and communicates with the team about it. Additionally, she communicates directly with our on-site manager and conducts walkthroughs.
There’s also my mom, who is responsible for administrative tasks such as scheduling, invoicing, calculating hours, and billing. She handles personal billing for me and keeps track of all my business's finances. She cuts checks for payroll and takes care of billing related to contracts, storage units, and insurance.
My mom and my general manager are the reason why I'm able to focus on my education full-time. Thanks to them, I'm not on-site anymore, and I barely need to talk to them. I do give them a list of project-based tasks that I want to move forward with when their workload is less heavy, but otherwise, they’re self-sufficient when it comes to communicating with the team and managing administrative tasks.
In conclusion, delegating tasks to the right person can make all the difference in freeing up time and allowing you to pursue other endeavors. In my case, my general manager has been instrumental in allowing me to focus on my education while running Verv remotely.
Find out more about how to delegate tasks in my new course Cleaning For Profit: Train Your Team and Boost Your Bottom Line by clicking here!