Keeping Clients Happy: Tips for Building Trust in Your Cleaning Business
As a professional cleaner with a team, you may find that some clients start to request only you instead of your team. While it may be tempting to give in to these requests, it's important to remember that you're a business owner and you need to communicate the value of your team to your clients.
Clients may trust you as a cleaner but not as a business owner, so it's important to communicate the due diligence you've done as a business owner to ensure that your team is trustworthy and capable. This includes background checks, training, and ensuring that your team follows your systems and processes to deliver consistent results.
While you may lose some clients who prefer to have only one cleaner, it's important to set realistic expectations for your clients moving forward. You want to set them up for success within the experience they have with your company. It's not sustainable to promise one single cleaner at their home every time, especially as your business grows.
By communicating the value of your team and setting realistic expectations, you can help clients feel comfortable with your business structure and continue to provide quality cleaning services with your team. And remember, it's okay to let go of clients who are not a good fit for your business model. Focus on attracting and retaining clients who appreciate your team and the quality of service they provide.
If you want more tips on how to implement working strategies into your business, enroll now in my new course Cleaning For Profit: Train Your Team and Boost Your Bottom Line by clicking here!